Complaints are not your problem, ignoring them is

By February 6, 2019Newsletter

 

The Pint-Sized Agfinity Newsletter!

 

Last week, the Agfinity team had the privilege of attending the 20th FarmTech Conference.  While we were basking in the heat last week, our friends to the east and south were complaining about how cold it was where they live and saying how nice it is in Edmonton, which, as you know, never happens. However, here we are now paying for it. It was great meeting and hanging out with you last week. This was Nelson, Clayton and Erin’s first FarmTech conference and they had a fantastic time. 
 
The first keynote was given by Jay Baer, who authored the book “Hug your Haters”, speaking on how to embrace complaints and keep your customers. Well, I’m sure you can only imagine how excited the team was when I got back to the office this week and said, “to get less complaints we first need to get more complaints.” Not exactly the locker room pep talk they were hoping for; however, they are willing to take the challenge.
 
Jay mentioned a few things that resonate with the kind of company that we want to be and how we receive complaints and feedback. In the past we’ve taken the tried and tested stance of no news is good news rather than actively pursuing your experience and discussing what we can change so we can improve and grow. So that we can trade grain with you and your family and business for years to come.
 
Now for your part! We can’t get better unless you tell us what we’re doing wrong. Like I said previously, to get better and less complaints we first need more of them.  Jay Baer mentioned that complaints are not your problem, ignoring them is.
I have no idea how risky this is, and in the back of my head have visions of Jared and the other traders rocking back and forth in the fetal position, but we know this will make us better.  So…… after this newsletter you will receive a questionnaire, with only 2 questions. 
 
  1. Would you recommend Agfinity to a family member, friend or colleague?
  2. Why?
If you could please fill it out and, moving forward, please give us your complaints and feedback, not just when things really go off the rails, but the little things as well.  We may not be able to fix everything, and some of it might take some time, but we will respond when we can and write it down.  We will also try different ways of getting your feedback not just the ways that work for us.
 
Thanks again for letting us serve you and we hope to get better at it everyday!  Stay warm!
– Joseph Billett
@JosephBillettFollow us on Twitter
1-888-969-5552


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88.00 MT

 FOB Lloydminster, Saskatchewan

 Jan 28 – Feb 14

$212.00/MT or $4.62/BU (Gross)
$209.25/MT or $4.56/BU (Net)

TRADED Feb 05, 2019

 CW Feed HRS Wheat (ID: 13020)

88.00 MT

 FOB Boyle, Alberta

 Feb 01 – Feb 23

$223.50/MT or $6.08/BU (Gross)
$220.75/MT or $6.01/BU (Net)

TRADED Feb 05, 2019

 CW Feed CPSR Wheat (ID: 13254)

44.00 MT

 FOB Seven Persons, Alberta

 Mar 01 – Mar 30

$239.75/MT or $6.52/BU (Gross)
$237.00/MT or $6.45/BU (Net)

TRADED Feb 05, 2019

 Feed Lentils (ID: 12855)

27.21 MT

 FOB Lethbridge, Alberta

 Feb 01 – Feb 28

$342.63/MT or $9.32/BU (Gross)
$339.88/MT or $9.25/BU (Net)

TRADED Feb 05, 2019

 #3 CW Canola (ID: 13243)

264.00 MT

 FOB Beaverlodge, Alberta

 Feb 04 – Mar 31

$334.92/MT or $7.60/BU (Gross)
$332.17/MT or $7.53/BU (Net)

TRADED Feb 04, 2019

  OS CW Feed CPSR Wheat (ID: 13041)

396.00 MT

 FOB Chauvin, Alberta

 Jan 11 – Feb 22

$223.21/MT or $6.07/BU (Gross)
$220.46/MT or $6.00/BU (Net)

TRADED Feb 04, 2019

 CW Feed Barley (ID: 13231)

132.00 MT

 FOB Airdrie, Alberta

 Feb 01 – Mar 15

$247.00/MT or $5.38/BU (Gross)
$244.25/MT or $5.32/BU (Net)

TRADED Feb 04, 2019

 CW Feed Barley (ID: 13246)

484.00 MT

 FOB Vegreville, Alberta

 Feb 01 – Jun 30

$232.40/MT or $5.06/BU (Gross)
$229.65/MT or $5.00/BU (Net)

TRADED Feb 04, 2019

 CW Feed Barley (ID: 13250)

88.00 MT

 FOB Fort Vermilion, Alberta

 Feb 04 – Mar 31

$191.06/MT or $4.16/BU (Gross)
$188.31/MT or $4.10/BU (Net)

TRADED Feb 04, 2019

 CW Feed CPSR Wheat (ID: 13175)

264.00 MT

 FOB Atmore, Alberta

 Feb 01 – Apr 30

$223.21/MT or $6.07/BU (Gross)
$220.46/MT or $6.00/BU (Net)

TRADED Feb 04, 2019

  OS CW Feed Barley (ID: 13188)

88.00 MT

 FOB La Glace, Alberta

 Jan 28 – Feb 28

$205.84/MT or $4.48/BU (Gross)
$203.09/MT or $4.42/BU (Net)

TRADED Feb 01, 2019

 #3CW HRS Wheat (ID: 13195)

88.00 MT

 FOB Bonnyville, Alberta

 Jan 28 – Mar 31

$228.73/MT or $6.22/BU (Gross)
$225.98/MT or $6.15/BU (Net)

TRADED Feb 01, 2019

  OS CW Feed Barley (ID: 13218)

132.00 MT

 FOB Bonnyville, Alberta

 Feb 01 – Mar 31

$214.03/MT or $4.66/BU (Gross)
$211.28/MT or $4.60/BU (Net)

TRADED Feb 01, 2019

 CW Feed Barley (ID: 13245)

220.00 MT

 FOB St. Paul, Alberta

 Feb 01 – Feb 28

$220.92/MT or $4.81/BU (Gross)
$218.17/MT or $4.75/BU (Net)

TRADED Feb 01, 2019

 #1 Soybeans (ID: 13233)

44.00 MT

 FOB Lloydminster, Saskatchewan

 Feb 01 – Apr 30

$370.19/MT or $10.07/BU(Gross)
$367.44/MT or $10.00/BU (Net)

TRADED Feb 01, 2019

 CW Feed Barley (ID: 13239)

88.00 MT

 FOB Hythe, Alberta

 Feb 01 – Mar 07

$204.84/MT or $4.46/BU (Gross)
$202.09/MT or $4.40/BU (Net)

TRADED Feb 01, 2019

  OS CW Feed HRS Wheat (ID: 12970)

308.00 MT

 FOB Thorhild, Alberta

 Jan 07 – Feb 09

$223.21/MT or $6.07/BU (Gross)
$220.46/MT or $6.00/BU (Net)

TRADED Feb 01, 2019

 CW Feed Barley (ID: 13221)

88.00 MT

 DLVD Picture Butte, Alberta

 Jan 30 – Mar 31

$255.37/MT or $5.56/BU (Gross)
$252.62/MT or $5.50/BU (Net)

TRADED Feb 01, 2019

  OS CW Feed Barley (ID: 13234)

220.00 MT

 FOB Lloydminster, Saskatchewan

 Feb 01 – Mar 31

$220.92/MT or $4.81/BU (Gross)
$218.17/MT or $4.75/BU (Net)

TRADED Feb 01, 2019

  OS CW Feed Barley (ID: 13242)

132.00 MT

 FOB Elk Point, Alberta

 Feb 25 – Mar 31

$218.62/MT or $4.76/BU (Gross)
$215.87/MT or $4.70/BU (Net)

TRADED Feb 01, 2019

 CW Feed Barley (ID: 13238)

220.00 MT

 FOB Innisfail, Alberta

 Feb 01 – Mar 15

$241.95/MT or $5.27/BU (Gross)
$239.20/MT or $5.21/BU (Net)

TRADED Feb 01, 2019

 CW Feed CPSR Wheat (ID: 13236)

44.00 MT

 FOB Breton, Alberta

 Feb 01 – Feb 28

$226.89/MT or $6.17/BU (Gross)
$224.14/MT or $6.10/BU (Net)

TRADED Feb 01, 2019

 CW Feed Barley (ID: 13235)

308.00 MT

 FOB Beaverlodge, Alberta

 Feb 01 – Mar 31

$204.84/MT or $4.46/BU (Gross)
$202.09/MT or $4.40/BU (Net)

TRADED Feb 01, 2019

 CW Feed Barley (ID: 13228)

44.00 MT

 FOB Stony Plain, Alberta

 Feb 01 – Feb 28

$227.81/MT or $4.96/BU (Gross)
$225.06/MT or $4.90/BU (Net)

TRADED Jan 31, 2019

 Feed Yellow Peas (ID: 13230)

88.00 MT

 FOB Beaverlodge, Alberta

 Feb 11 – Feb 22

$230.50/MT or $6.27/BU (Gross)
$227.75/MT or $6.20/BU (Net)

TRADED Jan 31, 2019

 #2CW Oats (ID: 13219)

308.00 MT

 FOB Spirit River, Alberta

 Feb 01 – Apr 30

$197.28/MT or $3.04/BU (Gross)
$194.53/MT or $3.00/BU (Net)

TRADED Jan 31, 2019

 Feed Red Lentils (ID: 13183)

264.00 MT

 FOB Berwyn, Alberta

 Feb 01 – Mar 31

$296.70/MT or $8.07/BU (Gross)
$293.95/MT or $8.00/BU (Net)

TRADED Jan 31, 2019

 CW Feed Barley (ID: 13225)

88.00 MT

 FOB Craigmyle, Alberta

 Jan 30 – Feb 28

$236.99/MT or $5.16/BU (Gross)
$234.24/MT or $5.10/BU (Net)

TRADED Jan 31, 2019

  OS #3 CW Canola (ID: 13067)

132.00 MT

 FOB Alliance, Alberta

 Jan 15 – Feb 28

$421.62/MT or $9.56/BU (Gross)
$418.87/MT or $9.50/BU (Net)

TRADED Jan 31, 2019

 CW Feed Barley (ID: 13167)

44.00 MT

 FOB Kinley, Saskatchewan

 Jan 24 – Feb 28

$214.03/MT or $4.66/BU (Gross)
$211.28/MT or $4.60/BU (Net)

TRADED Jan 31, 2019

 CW Feed CPSR Wheat (ID: 13201)

176.00 MT

 FOB Fort Assiniboine, Alberta

 Jan 29 – Mar 31

$211.18/MT or $5.75/BU (Gross)
$208.43/MT or $5.67/BU (Net)

TRADED Jan 31, 2019

  OS CW Feed CPSR Wheat (ID: 13222)

440.00 MT

 FOB Westlock, Alberta

 Feb 01 – Mar 15

$220.00/MT or $5.99/BU (Gross)
$217.25/MT or $5.91/BU (Net)

TRADED Jan 31, 2019

  OS Feed Yellow Peas (ID: 13227)

44.00 MT

 FOB Mayerthorpe, Alberta

 Feb 01 – Feb 28

$248.02/MT or $6.75/BU (Gross)
$245.27/MT or $6.68/BU (Net)

TRADED Jan 31, 2019

 Green Canola (ID: 13094)

88.00 MT

 FOB Peers, Alberta

 Mar 01 – Apr 30

$289.35/MT or $6.56/BU (Gross)
$286.60/MT or $6.50/BU (Net)

TRADED Jan 31, 2019

 Feed Oats (ID: 13226)

129.00 MT

 FOB Wildwood, Alberta

 Feb 01 – Feb 28

$197.28/MT or $3.04/BU (Gross)
$194.53/MT or $3.00/BU (Net)

TRADED Jan 31, 2019

  OS Feed Oats (ID: 13224)

84.00 MT

 FOB Fairview, Alberta

 Feb 01 – Mar 15

$174.58/MT or $2.69/BU (Gross)
$171.83/MT or $2.65/BU (Net)

TRADED Jan 31, 2019

 CW Feed Barley (ID: 13217)

440.00 MT

 FOB Elmworth, Alberta

 Feb 01 – Mar 10

$204.84/MT or $4.46/BU (Gross)
$202.09/MT or $4.40/BU (Net)

TRADED Jan 30, 2019

  OS CW Feed CPSR Wheat (ID: 13216)

132.00 MT

 FOB Chauvin, Alberta

 Jan 30 – Mar 31

$223.21/MT or $6.07/BU (Gross)
$220.46/MT or $6.00/BU (Net)

TRADED Jan 30, 2019

  OS Heated Canola (ID: 13198)

34.00 MT

 FOB Tiger Lily, Alberta

 Feb 01 – Feb 28

$218.69/MT or $4.96/BU (Gross)
$215.94/MT or $4.90/BU (Net)

TRADED Jan 30, 2019

 #3 CW Canola (ID: 13215)

44.00 MT

 FOB Peers, Alberta

 Feb 01 – Feb 28

$424.92/MT or $9.64/BU (Gross)
$422.17/MT or $9.57/BU (Net)

TRADED Jan 30, 2019

 CW Feed HRS Wheat (ID: 13212)

132.00 MT

 FOB Didsbury, Alberta

 Apr 01 – Apr 30

$234.24/MT or $6.37/BU (Gross)
$231.49/MT or $6.30/BU (Net)

TRADED Jan 30, 2019

 Feed Oats (ID: 13184)

220.00 MT

 FOB Paradise Valley, Alberta

 Feb 01 – Mar 31

$198.00/MT or $3.05/BU (Gross)
$195.25/MT or $3.01/BU (Net)

TRADED Jan 30, 2019

 CW Feed HRS Wheat (ID: 13209)

484.00 MT

 FOB Edgerton, Alberta

 Jan 30 – Feb 28

$217.70/MT or $5.92/BU (Gross)
$214.95/MT or $5.85/BU (Net)

TRADED Jan 30, 2019

 

 #3 CW Canola (ID: 12789)

84.00 MT

 FOB Barrhead, Alberta

 Jan 28 – Feb 28

$368.71/MT or $8.36/BU (Gross)
$365.96/MT or $8.30/BU (Net)

TRADED Jan 30, 2019

 

  OS CW Feed Barley (ID: 13208)

44.00 MT

 FOB Beaverlodge, Alberta

 Feb 01 – Mar 31

$204.84/MT or $4.46/BU (Gross)
$202.09/MT or $4.40/BU (Net)

TRADED Jan 30, 2019

 

 #2CW Oats (ID: 13199)

88.00 MT

 FOB Hythe, Alberta

 Feb 01 – Mar 31

$199.95/MT or $3.08/BU (Gross)
$197.20/MT or $3.04/BU (Net)

TRADED Jan 29, 2019

 

 #1CW Canola (ID: 12566)

44.00 MT

 FOB Athabasca, Alberta

 Jan 29 – Feb 28

$465.72/MT or $10.56/BU(Gross)
$462.97/MT or $10.50/BU (Net)

TRADED Jan 29, 2019

 

 CW Feed HRS Wheat (ID: 13193)

440.00 MT

 FOB Warburg, Alberta

 Feb 01 – Mar 31

$228.73/MT or $6.22/BU (Gross)
$225.98/MT or $6.15/BU (Net)

TRADED Jan 29, 2019

 

 CW Feed Barley (ID: 13205)

440.00 MT

 FOB Beaverlodge, Alberta

 Feb 01 – Mar 31

$204.84/MT or $4.46/BU (Gross)
$202.09/MT or $4.40/BU (Net)

TRADED Jan 29, 2019

 

 #1CW Canola (ID: 13144)

132.00 MT

 FOB Westlock, Alberta

 Jan 23 – Feb 08

$467.38/MT or $10.60/BU(Gross)
$464.63/MT or $10.54/BU (Net)

TRADED Jan 29, 2019

 
 


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